An update to my situation
Well I FINALLY got a response to the letter I wrote to GMC back in September. I had written to them expressing my displeasure at having to pay nearly $800.00 in parts and labor to replace the defective transfer case tail shaft housing on my 2002 K2500HD D/A truck - an issue that is clearly a design/manufacturing defect that's effecting a great number of vehicles.
So, this very nice lady from GMC calls me up today, apologizes for the delay in responding, then asks if I still own the truck. No, I tell her, it was traded in this past November on a new one. "Sorry" she said, "we can't offer any reimbursement on a vehicle you no longer own." So, I asked her, if GMC would've responded in a normal, timely fashion to a letter that was written THREE MONTHS AGO before I traded in the truck I might've seen some kind of reimbursement? "Uh, yes".
Freakin' unbelievable. I guess GM's strategy on these kinds of problems is to just sit on the customers complaint for months until they unload the truck then tell them they won't do anything about it. Total BS.
I'm sure none of the other manufacturers would be any different, but I think it's a chickensh** way of treating customers.
Rant <off>.
Transfer Case Leak - what years affected?
There's a lot of information on this issue from previous posts, but I can't find anything definitive to indicate what years of trucks are affected. Most of the posts deal with 2001, 2002 trucks. Is the broken pump clip wearing a hole into the transfer case still an issue with later models?? I own a 2004 GMC with the Duramax-Allison combination and the push button drive mode selector. Do I need to start saving for the day it happens to me? I'm located in Canada and we sometimes don't get the same dealer response that Stateside owners get. I have 50,000 miles (80,000km) on the truck I've owned since new February 04.
Thanks in advance for sharing your knowledge.