JimWilson
05-21-2002, 13:02
Does anyone know a person "inside" GM, or know who to complain to about a messed up truck order? I ordered a Silverado 2500HD on 4/20 from my local Chevy dealer. He took my money and ordered the truck -- I got a Sales Order Number (SON) and everything. Well, 4 weeks later I still had no Targeted Production Week (TPW) for the build. Frantic calls by me to both GM and the dealer have gotten me to realize this; basically, I got screwed big time. Seems the dealer "forgot about the memo", the one that supposedly said the last date to order a 2500HD with the 8100/Allison combo was 4/8 -- over 2 weeks before he took my order! Funny thing about that is he won't fax me a copy of the memo. Hmm...
Anyway, I've seen other people post on various message boards about there orders -- one of which was just a day or two before mine -- and they're getting the trucks they ordered (no Duramaxes). I called 3 other dealers near me and all of them have said the last day to order 2500HD's was 5/8, not 4/8 like my schmuck dealer is telling me, so I should have been able to get it.
I called the GM 800 number 3 or 4 times, but they really don't give a crap that the dealer messed something up. AAMOF, they don't even work for GM -- they're subcontractors! -- so all I hear is the standard company line; "sorry, your out of luck". They won't escalate it to a manager (if there even is one around). They won't even tell me the name of an executive I can try to get involved in this dispute, they just keep telling me to get it resolved with the dealer. Well, if that was possible I sure wouldn't need 'customer service' (and I use that term loosely, because they have done nothing to resolve this problem).
So, what I'm looking for is the name/phone number of a person who can fix whatever is wrong here (which neither the dealer or GM has even told me what the problem is). Perhaps there's another forum member you knows how to resolve this, or has been through it and found the magic trick to get the dealer and/or GM to get off there @ss and fix the problem, before it's too late and there is no more 02 production. I *really* want the Silverado 2500HD -- and my current truck has over 150,000 miles on it now, so I can't wait too much longer -- but if I don't break the log jam very soon then I will truly be out of luck. Any help would be appreciated!
Anyway, I've seen other people post on various message boards about there orders -- one of which was just a day or two before mine -- and they're getting the trucks they ordered (no Duramaxes). I called 3 other dealers near me and all of them have said the last day to order 2500HD's was 5/8, not 4/8 like my schmuck dealer is telling me, so I should have been able to get it.
I called the GM 800 number 3 or 4 times, but they really don't give a crap that the dealer messed something up. AAMOF, they don't even work for GM -- they're subcontractors! -- so all I hear is the standard company line; "sorry, your out of luck". They won't escalate it to a manager (if there even is one around). They won't even tell me the name of an executive I can try to get involved in this dispute, they just keep telling me to get it resolved with the dealer. Well, if that was possible I sure wouldn't need 'customer service' (and I use that term loosely, because they have done nothing to resolve this problem).
So, what I'm looking for is the name/phone number of a person who can fix whatever is wrong here (which neither the dealer or GM has even told me what the problem is). Perhaps there's another forum member you knows how to resolve this, or has been through it and found the magic trick to get the dealer and/or GM to get off there @ss and fix the problem, before it's too late and there is no more 02 production. I *really* want the Silverado 2500HD -- and my current truck has over 150,000 miles on it now, so I can't wait too much longer -- but if I don't break the log jam very soon then I will truly be out of luck. Any help would be appreciated!