MudNurI
05-07-2002, 21:15
As some of you may have read, I called the service manager at Don Lorenz, and spoke with him regarding this rattle he gave me the part ##, and I told my service guy about it- total a**hole, which I already knew, REFUSED to preform this repair, stated that he would ONLY do the grease, well I know for a fact that the grease doesnt work, so I refused....
Called back Don Lorenz service guy Toby- find out that they are a GMC dealership- no help to me with my Chevy, they can not preform warranty work...he explains that my dealer can and should do this work etc.. so I call a different dealer that I was only reluctant to use because of the travel time to get to them. We have used him in the past for some problems with our 'vette.
I call the new dealer- Howe Motors, its in Claremont, NH.. and explain to the service manager, that I have this horrid rattle, his first words, have you tried the grease...yes sir I have and it did not work, I go on to explain that I got some info off this page, and contacted the dealership that preformed the work, and have the part ## etc.. he tells me "He must have called GM tech support directly and gotten that info, since their is no TSB." thats what Toby told me he did - so I already knew that.. I knew they did not release a TSB... he had no problem with this.. I gave him the number to Don Lorenz, and Toby's name and said if you have any questions, he is willing to tell you what it is etc... this guy was slick... very willing to help me out.
so I go on to tell him about my hydrobooster problem only I say " i have this nasty leak somewhere on my driver's side of the engine"...his reply- "HYDROBOOSTER" no problem we can do that to.... on to my seatbelt problem, explained to him that Miller Auto in Lebanon, NH has said the seatbelts are on "nationwide back order"...to that he replied...." If there is safety issue with the seatbelts, which it sounds like their is, I can take belts out of our stock, and replace them with these, then put the new ones in the truck on the lot when they come in..however I don't think I will have a problem getting them, I can call around and find them at another dealer...."
So I ask him, can I have Chuck work on the truck- he is the guy that did the work on the 'vette, and we liked him quite a bit...His only request was that I bring the truck in on Monday- and have Chuck "diagnose" the problems, in order to get it covered...he does not want to just order parts and have not seen my truck yet, He said the parts will be there on Wednesday- so he has already set up my followup appointment for then, so it sounds as if in 1 week, my truck will be fixed...
After dealing with a total jerk of a service manager for 6 months, I have had it... I did not want to drive the extra hour to get the truck worked on, but I also didn't want to dick around with this guy either..it pays to go to a different dealer...find one that cares- and the worst part- I bought my truck at the jerk's dealership, and this other dealership is more willing to work with me to make me happy, pretty sad in my eyes...
I am sending a letter to GM direct, and also going to send a copy to Miller Auto, once my new grill comes in, maybe if enough people went over the dealership's head and complained to the General, we wouldn't run into so many problems.
I'll post next week with exactly what they did to my truck, and how it's running..I'm smiling already tongue.gif
Brandy :D
Called back Don Lorenz service guy Toby- find out that they are a GMC dealership- no help to me with my Chevy, they can not preform warranty work...he explains that my dealer can and should do this work etc.. so I call a different dealer that I was only reluctant to use because of the travel time to get to them. We have used him in the past for some problems with our 'vette.
I call the new dealer- Howe Motors, its in Claremont, NH.. and explain to the service manager, that I have this horrid rattle, his first words, have you tried the grease...yes sir I have and it did not work, I go on to explain that I got some info off this page, and contacted the dealership that preformed the work, and have the part ## etc.. he tells me "He must have called GM tech support directly and gotten that info, since their is no TSB." thats what Toby told me he did - so I already knew that.. I knew they did not release a TSB... he had no problem with this.. I gave him the number to Don Lorenz, and Toby's name and said if you have any questions, he is willing to tell you what it is etc... this guy was slick... very willing to help me out.
so I go on to tell him about my hydrobooster problem only I say " i have this nasty leak somewhere on my driver's side of the engine"...his reply- "HYDROBOOSTER" no problem we can do that to.... on to my seatbelt problem, explained to him that Miller Auto in Lebanon, NH has said the seatbelts are on "nationwide back order"...to that he replied...." If there is safety issue with the seatbelts, which it sounds like their is, I can take belts out of our stock, and replace them with these, then put the new ones in the truck on the lot when they come in..however I don't think I will have a problem getting them, I can call around and find them at another dealer...."
So I ask him, can I have Chuck work on the truck- he is the guy that did the work on the 'vette, and we liked him quite a bit...His only request was that I bring the truck in on Monday- and have Chuck "diagnose" the problems, in order to get it covered...he does not want to just order parts and have not seen my truck yet, He said the parts will be there on Wednesday- so he has already set up my followup appointment for then, so it sounds as if in 1 week, my truck will be fixed...
After dealing with a total jerk of a service manager for 6 months, I have had it... I did not want to drive the extra hour to get the truck worked on, but I also didn't want to dick around with this guy either..it pays to go to a different dealer...find one that cares- and the worst part- I bought my truck at the jerk's dealership, and this other dealership is more willing to work with me to make me happy, pretty sad in my eyes...
I am sending a letter to GM direct, and also going to send a copy to Miller Auto, once my new grill comes in, maybe if enough people went over the dealership's head and complained to the General, we wouldn't run into so many problems.
I'll post next week with exactly what they did to my truck, and how it's running..I'm smiling already tongue.gif
Brandy :D