MudNurI
11-02-2002, 06:42
UUGGHH,,, as promised here's the update...
Truck went in on Tuesday night- towed to the dealer...John went in with all the documentation regarding the NSBU- including the Allison Bulletin ##...
Thursday night they call say it's all set...we go up yesterday afternoon to pick it up. PSB (that idiot service guy)...tells John
It was the ignition...had to replace the entire ignition blah blah...wasn't the NSBU- THATS NOT PART OF THE ALLISON TRANSMISSION (yes that's a quote)...
John and I shake our heads- okay- he goes out gets in the truck- I tell him, meet me over at that Suburban- I go first,he pulls up puts truck in "P"..tranmission sounds as though its on the ground behind him...clunk clunk, BAM goes through the gears- clunk clunk clunk...gear indicator is still in R...clunk BOOM...John's FUMMING....heads back over to the serive door...guy comes out as he see's john pulling up...John runs through the gears- CLUNK CLUNK BOOM CLUNK CLUNK...so I being the *(*&(* that I am say:
I'm not claiming to be a ASE Tech, or even know what I"m talking about 1/2 the time- however it IS the NSBU and we asked you to replace that....BIL has 8.1/A and it was replaced, SAME symptoms, TDP which I have printed for you, shows the SAME problems and the same fix- the NSBU..I have asked nicely for you to replace that part, now I'm telling you to replace it. If you replace it with the newly redesigned switch, and it does NOT solve the problem I will pay for it, however if it does solve it, your covering it. We towed this up here, 75 miles, came up here today out of our way- to find out that you did not fix anything, and now your telling me that its NOT the NSBU...I'm sorry to sound this way,but after paying 50K for a truck, less than a year ago, I expect MORE from you ....you have a big sign in your service dept, all about customer service...and I'm not getting any"
Guy looks at John looks at me and says "wow, how do you put up with that?".. now I'm REALLY P*SSED..
John stays outside with the idiot, I grab my duplicate copies of the stuff I had dropped off with the truck earlier, and head in to find the GM and the owner, upon walking in our salesman comes over, "Brandy, don't tell me they didn't fix it"..I reply, well IGNITION and TRANSMISSION sort of sound the same"...
Walk into the GM's office, without knocking...sit myself down and say "look here's the information, here's the Allison dealer's name and number, here's the part I want installed, etc... we had already discussed this Monday- what is so hard to get in the guys head- why can't he just do the part I'm asking for....I'll pay for it if it doesn't work etc... GM says "....I'll take care of it" stands up walks outside to where John and PSB are standing and says...
"Call this allison dealer in Rutland- order the NSBU, install it in this truck. When it's complete, come and get me, and I will drive it...there is NO reason why this customer should not have had it done the first time....and don't bill them..your going to have to find a way to get this paid for..."
Guy looks at me and says "hmm guess the squeeky wheel gets the grease huh?"
Sorry, guys but this is it for GM and me. We are still looking for a Suburban, but after this fiasco, we stopped to look at an Excursion...I can't stand the way these service idiots treat us....there are no other dealerships around here, within 1 1/2 hours that are GM.(that we havne't already dealt with)...I'm sure there are some good ones SOMEWHERE..but not here.
oh on a side note...my mother in laws Cadi gets worked on at this same dealership...she's been having a problem with a light "check gas cap"...which then trips the SES light"....guess what this PSB is planning on doing to fix it...
DISCONNECT that light...now this is an emmissions control light...federal offense if I do say myself, sort of like taking off the Cat.... so she says to the PSB..but how is that fixing it? his reply,
"sometimes you just have to disconnect stuff"..
okay on a 2002 Cadi???? I told her to go ahead and let him do it, then take it to a different Cadi dealer- and let them see what this idiot did....
sorry this is so long, I"m again without my truck- this is now 13 days......
Brandy
[ 11-02-2002: Message edited by: MudNurI ]</p>
Truck went in on Tuesday night- towed to the dealer...John went in with all the documentation regarding the NSBU- including the Allison Bulletin ##...
Thursday night they call say it's all set...we go up yesterday afternoon to pick it up. PSB (that idiot service guy)...tells John
It was the ignition...had to replace the entire ignition blah blah...wasn't the NSBU- THATS NOT PART OF THE ALLISON TRANSMISSION (yes that's a quote)...
John and I shake our heads- okay- he goes out gets in the truck- I tell him, meet me over at that Suburban- I go first,he pulls up puts truck in "P"..tranmission sounds as though its on the ground behind him...clunk clunk, BAM goes through the gears- clunk clunk clunk...gear indicator is still in R...clunk BOOM...John's FUMMING....heads back over to the serive door...guy comes out as he see's john pulling up...John runs through the gears- CLUNK CLUNK BOOM CLUNK CLUNK...so I being the *(*&(* that I am say:
I'm not claiming to be a ASE Tech, or even know what I"m talking about 1/2 the time- however it IS the NSBU and we asked you to replace that....BIL has 8.1/A and it was replaced, SAME symptoms, TDP which I have printed for you, shows the SAME problems and the same fix- the NSBU..I have asked nicely for you to replace that part, now I'm telling you to replace it. If you replace it with the newly redesigned switch, and it does NOT solve the problem I will pay for it, however if it does solve it, your covering it. We towed this up here, 75 miles, came up here today out of our way- to find out that you did not fix anything, and now your telling me that its NOT the NSBU...I'm sorry to sound this way,but after paying 50K for a truck, less than a year ago, I expect MORE from you ....you have a big sign in your service dept, all about customer service...and I'm not getting any"
Guy looks at John looks at me and says "wow, how do you put up with that?".. now I'm REALLY P*SSED..
John stays outside with the idiot, I grab my duplicate copies of the stuff I had dropped off with the truck earlier, and head in to find the GM and the owner, upon walking in our salesman comes over, "Brandy, don't tell me they didn't fix it"..I reply, well IGNITION and TRANSMISSION sort of sound the same"...
Walk into the GM's office, without knocking...sit myself down and say "look here's the information, here's the Allison dealer's name and number, here's the part I want installed, etc... we had already discussed this Monday- what is so hard to get in the guys head- why can't he just do the part I'm asking for....I'll pay for it if it doesn't work etc... GM says "....I'll take care of it" stands up walks outside to where John and PSB are standing and says...
"Call this allison dealer in Rutland- order the NSBU, install it in this truck. When it's complete, come and get me, and I will drive it...there is NO reason why this customer should not have had it done the first time....and don't bill them..your going to have to find a way to get this paid for..."
Guy looks at me and says "hmm guess the squeeky wheel gets the grease huh?"
Sorry, guys but this is it for GM and me. We are still looking for a Suburban, but after this fiasco, we stopped to look at an Excursion...I can't stand the way these service idiots treat us....there are no other dealerships around here, within 1 1/2 hours that are GM.(that we havne't already dealt with)...I'm sure there are some good ones SOMEWHERE..but not here.
oh on a side note...my mother in laws Cadi gets worked on at this same dealership...she's been having a problem with a light "check gas cap"...which then trips the SES light"....guess what this PSB is planning on doing to fix it...
DISCONNECT that light...now this is an emmissions control light...federal offense if I do say myself, sort of like taking off the Cat.... so she says to the PSB..but how is that fixing it? his reply,
"sometimes you just have to disconnect stuff"..
okay on a 2002 Cadi???? I told her to go ahead and let him do it, then take it to a different Cadi dealer- and let them see what this idiot did....
sorry this is so long, I"m again without my truck- this is now 13 days......
Brandy
[ 11-02-2002: Message edited by: MudNurI ]</p>