MudNurI
10-28-2002, 22:26
OHHHHH BOY!!!
John stopped at Dealer 1 to pick up the seatbelt clip for the rear seat today, spoke to our "personal service writer" (thats what they call them...) about our NSBU switch, the truck is in our yard, dead duck etc.. PSB (pretty stupid b******) tells John NO WAY is it the NSBU..John says, my brothers 8.1/A did the SAME thing last winter, while plowing, was the NSBU, can you get it in under warranty- were just over 40K, PSB tells John thats not the problem- here's what he says is the problem...
He ran our VIN through GM's computer for something?, and found out that dealer #2 had worked on the truck- dealer #2 did the hydroboost, fuel filter (limp mode) and the bearing kit install. PSB tells John
Well, your truck was fine last time we worked on it, when **** Motor's had your truck, they messed up the "linkage in your transmission when they did the bearing kit"...... YUP THATS EXACTLY WHAT HE SAID..
John calls me, tells me to get on TDP find out what the deal is, old part ## new part ##, bulletins (THAKNS TURBO AL FOR POSTING THIS)...John calls the Allison Dealer about 1 1/2 hours from his shop, tells him whats going on with the transmission- lost the gear indicator, now only have Reverse, and VERY screwy drive, wont go into park until you shut the truck off, etc.. Allison SALESMAN...tells John- Oh, thats the NSBU, $138.75 we have 15 of them in stock for that transmission. John asks WHY, salesman says well, we have had quite a few problems with them, redesiged it etc..which we knew.
John calls me back- I call dealer #3, closest to me, which is where the appt is for tomorrow- ask if he has the NSBU in stock, if not I'll wait to tow the truck down, service guy says- not without diagnosing the problem etc.. so I say, okay can I have parts....ask the parts guy- for the part give him the ##..he tells me, are you sure that's correct, I say- YUP, its the redesigned NSBU etc.. parts guy tells me no, he doesn't have it, but it's in Boston- can have it next day...okay I hang up, call John back.
Tell him dealer #3 doesnt have it, he goes back down to dealer #1
Tells the PSB, I am going to town up the truck myself tomorrow- I want the NSBU switch replaced, and I will not pay for it...it's that simple, if you have a problem with GM warrantying the repair- here is the Allison dealer's name and number, along with the bulletin # the old part # the new part # and every other revelent piece of info (love this website!)..
We will see what happens tomorrow...worst part about this, we are towing it up with his brothers cummins!
I wish just once I could find a dealership within 2 hours of me that actually cared about customer service...
I don't see what the big problem is, either I pay for the fix, or GM does, either way, they are getting paid, who cares who writes the check!
Brandy
John stopped at Dealer 1 to pick up the seatbelt clip for the rear seat today, spoke to our "personal service writer" (thats what they call them...) about our NSBU switch, the truck is in our yard, dead duck etc.. PSB (pretty stupid b******) tells John NO WAY is it the NSBU..John says, my brothers 8.1/A did the SAME thing last winter, while plowing, was the NSBU, can you get it in under warranty- were just over 40K, PSB tells John thats not the problem- here's what he says is the problem...
He ran our VIN through GM's computer for something?, and found out that dealer #2 had worked on the truck- dealer #2 did the hydroboost, fuel filter (limp mode) and the bearing kit install. PSB tells John
Well, your truck was fine last time we worked on it, when **** Motor's had your truck, they messed up the "linkage in your transmission when they did the bearing kit"...... YUP THATS EXACTLY WHAT HE SAID..
John calls me, tells me to get on TDP find out what the deal is, old part ## new part ##, bulletins (THAKNS TURBO AL FOR POSTING THIS)...John calls the Allison Dealer about 1 1/2 hours from his shop, tells him whats going on with the transmission- lost the gear indicator, now only have Reverse, and VERY screwy drive, wont go into park until you shut the truck off, etc.. Allison SALESMAN...tells John- Oh, thats the NSBU, $138.75 we have 15 of them in stock for that transmission. John asks WHY, salesman says well, we have had quite a few problems with them, redesiged it etc..which we knew.
John calls me back- I call dealer #3, closest to me, which is where the appt is for tomorrow- ask if he has the NSBU in stock, if not I'll wait to tow the truck down, service guy says- not without diagnosing the problem etc.. so I say, okay can I have parts....ask the parts guy- for the part give him the ##..he tells me, are you sure that's correct, I say- YUP, its the redesigned NSBU etc.. parts guy tells me no, he doesn't have it, but it's in Boston- can have it next day...okay I hang up, call John back.
Tell him dealer #3 doesnt have it, he goes back down to dealer #1
Tells the PSB, I am going to town up the truck myself tomorrow- I want the NSBU switch replaced, and I will not pay for it...it's that simple, if you have a problem with GM warrantying the repair- here is the Allison dealer's name and number, along with the bulletin # the old part # the new part # and every other revelent piece of info (love this website!)..
We will see what happens tomorrow...worst part about this, we are towing it up with his brothers cummins!
I wish just once I could find a dealership within 2 hours of me that actually cared about customer service...
I don't see what the big problem is, either I pay for the fix, or GM does, either way, they are getting paid, who cares who writes the check!
Brandy