TxDoc
10-03-2005, 11:54
From Truck Trend--Nov/Dec 2005 page 84:
GM claimed it was the exhaust brake's fault. Owner reluctanly paid $21,885 for engine replacement and a core charge of $3,500 to retain the damaged goods. He refused GM's offer of $10,000 and obtained legal representation.
After a year, they arrived at the mediation table. Complainant produced an engineer's report that implied metal fatigue in a valve stem, possibly due to a bad batch of materials, caused stem breakage, which initiated a chain reaction of damage in multiple cylinders. Gale Banks reps were satisfied, and GM's said they were not prepared. They left and said they would schedule time for their own engineer to inspect the engine. They never did so. But, they did discuss the failure with the engineer who delivered the report on behalf of the owner.
Without claiming responsibility, GM offerred the owner a check for $67,857-included buying back the truck at the original price-minus $12,000 usage fee for 3-1/2 years owned-parts, labor and labor for replacement engine and all legal fees rendered. Gale Banks also remitted $3,750.
The driver accetped the agreement, which put him back on the road in a Dogde Ram with a Cummins diesel..minus the exhaust brake.
GM claimed it was the exhaust brake's fault. Owner reluctanly paid $21,885 for engine replacement and a core charge of $3,500 to retain the damaged goods. He refused GM's offer of $10,000 and obtained legal representation.
After a year, they arrived at the mediation table. Complainant produced an engineer's report that implied metal fatigue in a valve stem, possibly due to a bad batch of materials, caused stem breakage, which initiated a chain reaction of damage in multiple cylinders. Gale Banks reps were satisfied, and GM's said they were not prepared. They left and said they would schedule time for their own engineer to inspect the engine. They never did so. But, they did discuss the failure with the engineer who delivered the report on behalf of the owner.
Without claiming responsibility, GM offerred the owner a check for $67,857-included buying back the truck at the original price-minus $12,000 usage fee for 3-1/2 years owned-parts, labor and labor for replacement engine and all legal fees rendered. Gale Banks also remitted $3,750.
The driver accetped the agreement, which put him back on the road in a Dogde Ram with a Cummins diesel..minus the exhaust brake.